Automation Tiers

The term "auto-mation" comes from "(ε)αυτός", the Greek word for "self". Automating the IT infrastructure means making it capable of fullfiling its purpose without human involvement. In a 2015 report, Gartner talks about 3 IT automation tiers: IT tasks, IT services and IT processes. finally to processes. However, these 3 tiers are never static in real-life. We will amend Gartner's classification towards a continuous improvement model for automation in IT infrastructure: