Automation brings along several benefits, but, as manual operations give way to logical machines and decisions and actions are taken without direct human involvement, a number of dangers arise. Most importantly, automation introduces new types of errors. These are errors which have not been encountered in the specific environment until now.
The term "auto-mation" comes from "(ε)αυτός", the Greek word for "self". Automating the IT infrastructure means making it capable of fullfiling its purpose without human involvement. In a 2015 report, Gartner talks about 3 IT automation tiers: IT tasks, IT services and IT processes. finally to processes. However, these 3 tiers are never static in real-life. We will amend Gartner's classification towards a continuous improvement model for automation in IT infrastructure: